What's your response time for North Richland Hills emergencies?+
For active leaks or storm damage, we prioritize North Richland Hills calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through North Richland Hills.
Will I get a written estimate before you begin?+
We give every North Richland Hills customer a detailed written estimate before any work begins. No hidden fees, no change-order surprises unless you ask us to add scope.
Is Big Toms Roofing a licensed roofing contractor?+
We hold an active TX contractor license and full insurance coverage, and we'll provide proof of both on request — most North Richland Hills customers ask, and we expect that.
What happens if my roof is leaking right now?+
We offer 24/7 emergency response for active leaks, storm damage, and fallen debris. If your roof is actively leaking, call +1-855-469-0306 right away — we'll walk you through immediate steps and dispatch a crew to stabilize the damage.
Do you handle insurance paperwork?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many North Richland Hills customers say this cuts weeks off their claim process.
How long does a full roof replacement take?+
Most residential replacements in North Richland Hills take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What brands do you work with?+
Our North Richland Hills crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems — we'll help you choose based on budget, home style, and how long you plan to stay in the house.
What kind of warranty comes with a new roof?+
Yes — we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
Do you do pre-listing or pre-purchase roof inspections?+
Yes, we perform pre-purchase and pre-listing inspections throughout North Richland Hills with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Do you serve areas outside North Richland Hills too?+
We serve North Richland Hills and the surrounding communities throughout North Richland Hills, TX — see the coverage section below for the specific zip codes and nearby cities we handle regularly.
