What's your response time for North Richland Hills emergencies?+
Emergency calls jump the queue — we aim to have someone stabilizing an active leak in North Richland Hills the same day. Non-emergency estimate requests are typically scheduled within a day or two.
Do you provide free, upfront pricing before starting work?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
Are you licensed and insured to work in North Richland Hills, TX?+
We hold an active TX contractor license and full insurance coverage, and we'll provide proof of both on request — most North Richland Hills customers ask, and we expect that.
Do you offer 24/7 emergency roof repair?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Can you help with my storm damage insurance claim?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many North Richland Hills customers say this cuts weeks off their claim process.
What's the typical timeline for a replacement?+
Most residential replacements in North Richland Hills take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What brands do you work with?+
Our North Richland Hills crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems — we'll help you choose based on budget, home style, and how long you plan to stay in the house.
Is your workmanship guaranteed?+
Every Roof Installation job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
How much does a roof inspection cost?+
Yes, we perform pre-purchase and pre-listing inspections throughout North Richland Hills with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
What's your full service area in North Richland Hills, TX?+
Beyond North Richland Hills, our crews regularly service the surrounding North Richland Hills, TX area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
